Answer every DM and comment in seconds and book the job
A bilingual, safety-gated AI that runs your whole social presence — every DM across Instagram, Facebook, and WhatsApp, plus every public comment on Instagram and Facebook — answered instantly, quoting real prices from your catalog, booking the job, and handing anything risky to a human, 24/7.
Built for operators with real demand
- Shops whose customers live on Instagram, Facebook, and WhatsApp — in the inbox and the comments
- Bilingual customer bases that message and comment in EN and ES
- Businesses losing leads to slow replies, both in DMs and under their posts
- Operators who want capture and public engagement beyond the phone line
What Social Concierge unlocks
- Every unanswered DM or comment is a booked job going to the competitor who replied first
- Your phone AI captures calls, but the social inbox and comment sections leak leads all day
- A dead comment section reads as a dead business, and the algorithm buries posts nobody engages with
- Staff burn hours retyping the same price and hours answers across DMs and comments
- One wrong quote or unsafe public reply is a liability everyone can see, so owners avoid automating it
How Social Concierge works
- DMs and comments in one brain: private messages across Instagram, Facebook, and WhatsApp, plus public comments on Instagram and Facebook.
- Grounded answers: replies from your FAQ and product/price catalog, quoting only prices that actually exist.
- Code-enforced safety gate: auto-sends only when grounded, confident, and risk-free; everything else routes to a human queue, with public replies held to a higher bar.
- Public engagement that compounds: fast, on-brand comment replies signal a responsive business and lift reach in the algorithm.
- Bilingual by message: mirrors EN or ES per message, never switching on a name alone.
- Human-in-the-loop and fully audited: a phone-friendly review queue, escalation email, and every decision logged and reviewable.
Starting at $2,000 setup + $500/mo
Every engagement starts with a free 1-hour Strategy Call. Pricing is published; final scope is set after the call.
- Catalog and FAQ ingestion
- Risk-gate and confidence-threshold tuning
- One Meta channel (DMs + comments) connected through App Review
- Managed infra with human-review queue
- Every DM across Instagram, Facebook, and WhatsApp
- Public comment replies on Instagram and Facebook
- Bilingual EN/ES grounded answers and quoting
- Review queue, escalation email, audit logs, green safety gate
- Multi-location routing
- Additional channels and Google-review reply automation
- Custom catalog and CRM integrations
Social Concierge sits in the Capture layer
Capture's social half. Mainvoice answers the phone; Social Concierge answers the social inbox and the comment section. Both qualify, quote, and book, and both hand off to a human with full context when something needs one.
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